Frequently asked questions

We take every complaint seriously and handle them at no cost to you.

Email: [email protected] Post: Calmswap, Cimburkova 916/8, 130 00 Praha–Žižkov, Czech Republic

Please provide: your full name or company name, contact details, account ID (if any), relevant transaction/reference numbers, a clear description of the issue, the outcome you seek, and any supporting documents.

We will review your submission under our internal procedure and may contact you for clarification or evidence. We will provide a reasoned response within 30 calendar days from the date we receive your complaint. If an extension is necessary due to complexity, we will inform you before the deadline.

You can download our [Complaint Handling Policy] and the [Complaint Form] to learn more about the process.