You can contact our support team by e-mail [email protected] or by phone +420292333084.

The minimum amount of cryptocurrency you can buy is set at 5 EUR/USD (or the equivalent amount in other currencies).

1. Create a user profile (https://calmswap.com/en/register);
2. Submit necessary documents for verification ("Verification" section) and confirm that you agree that your personal data will be processed (average verification processing time 5-10 minutes);
3. Use a calculator on the main page of the website;
4. Enter the amount you wish to exchange, choose currency for exchange and select the payment method which fits to your bank card Visa or MasterCard
5. Select cryptocurrency you wish to receive;
6. Check entered information and provide your wallet address;
7. Read and agree with the service provider’s user agreement (https://calmswap.com/en/user-agreement);
8. Enter your bank card details in the appropriate fields and click "Pay";
9. After payment confirmation, the exchange will be processed ASAP;
10. You can track the status of exchanges in the "Transactions" section;

1. Create a user profile (https://calmswap.com/en/register);
2. Submit necessary documents for verification ("Verification" section) and confirm that you agree that your personal data will be processed (average verification processing time 5-10 minutes);
3. Use a calculator on the main page of the website;
4. Enter the amount you wish to exchange, choose currency for exchange and select the payment method SEPA;
5. Select cryptocurrency you wish to receive;
6. Check entered information and provide your wallet address;
7. Read and agree with the service provider’s user agreement (https://calmswap.com/en/user-agreement);
8. Make a bank transfer to bank details which are shown and click "Confirm" button (Important! It is necessary to provide invoice number in payment details of your made bank transfer);
9. Once your funds are credited in the bank account of CALMSWAP, cryptocurrency rate will be recalculated and sending will happen ASAP;
10. You can track the status of exchanges in the "Transactions" section;

Unfortunately, blockchain transactions are irreversible. Once a transaction is made (money is sent to a particular wallet address), it cannot be rolled back. So, if you are going to exchange cryptocurrency, be sure to double check all payment details carefully before sending.

All transactions take time to be processed (usually 15-30 minutes). Given the volatility of cryptocurrencies, the exchange rate is subject to change during the processing time, which means the final rate may be slightly different from what you expected.

- Сreate an account with CALMSWAP.com (https://calmswap.com/en/register); 
- Upload your documents to verify your identity ("Verification" section in your customer profile);
- Enter the amount you wish to exchange and choose interested payment method; 

Each time any amount of cryptocurrency is sent or exchanged, the currency goes through a blockchain. This process requires a small fee called a ‘network fee’. The network fee is a commission that a blockchain takes from the amount sent in each currency.